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We know how important it is for you the treatment we make of the information you provide us and the way we share it. We treat it with great care and prudence. Here we describe how we collect and treat your personal information on our website and applications. By using the service and / or accessing it, you confirm your express and informed consent in the Privacy Policy, Cookies and Terms of Service that are detailed below:
- On the one hand, HELLO SOLUTIONS, with email contacto@holasoluciones.com and address at c/ CALZADA LATERAL DEL NORTE, 22. 35014 Las Palmas de Gran Canaria (LAS PALMAS - Spain) as HOLA SOLUCIONES.

- On the other hand, the user, of legal age, as a USER.

EXPOSE:

That both parties have legal capacity and sufficient action and, if they do not have it, they will assume the responsibilities that may arise from the fiction of this contract. That both parties are satisfied with the aforementioned legal capacity to act.

That both parties grant, freely and by mutual agreement, this CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY AND COOKIES POLICY, which shall be governed by the following:

TERMS:

>> FIRST -OBJECT- HOLA SOLUCIONES will provide an entertainment and leisure service that may include advertising and sponsorships of its own and/or third parties and will record the profile data generated by the user.
>> SECOND. -USER COMMITMENT- The USER acknowledges that by accepting and / or using any of the services represented, he accepts that he has read and accepts this CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY POLICY AND COOKIES.
>> THIRD. -DURATION, PRICE AND METHOD OF PAYMENT- The USER when using the service automatically generates an account to which all the information related to its user and behaviors are linked. This account is valid indefinitely. The music radio service will show advertising on the free or no advertising plan and all available musical styles in payment mode (0.99€/month, 9.99€/year or 4.99€/month with all musical styles plus one online radio created to measure for the user)
>> QUARTER. -EXECUTION OF THE CONTRACT- HOLA SOLUCIONES will be responsible for the quality of the work carried out with the due diligence expert in the performance of the works object of the Contract. The punctual falls of the service will be solved as soon as possible and will not be an argument for the return of the payment quotas. HOLA SOLUCIONES by accessing personal and third-party data, as the person in charge of the processing, you are obliged to comply with Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Organic Law 15/1999, of December 13, Protection of Personal Data ("LOPD") and its development rules and the European regulations of the General Data Protection Regulation. The USER accepts that the personal data that he provides (including the options he selects about whether or not to accept the sending of commercial communications) or later while he is still a user, as well as all the information that is generated while browsing the Website and by The use of the services offered on the Website, are incorporated into our data files. By transferring your data you consent to the possibility of receiving advertising of all the services HOLA SOLUCIONES. If you do not agree that your Personal Data be incorporated into the data file of HOLA SOLUCIONES or you don't want us to send you emails or other communications, let us know. If you do not, we understand that you accept such incorporation. You may revoke, at any time and without retroactive character, your consent given for the incorporation of your Personal Data to the file of HOLA SOLUCIONES sending an e-mail to the address contacto@holasoluciones.com in the terms indicated:

A. IDENTIFICATION OF THE RESPONSIBLE FOR THE TREATMENT: David Rodríguez Sánchez. Postal Address: Calzada Lateral del Norte, 22. 35014, Las Palmas. Email: contacto@holasoluciones.com.

B. INFORMATION AND CONSENT: By accepting this CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY POLICY AND COOKIES, the USER is informed and gives his free, informed, specific and unequivocal consent for the personal data provided through the Web pages and / or Apps represented be treated by HOLA SOLUCIONES. The data requested in the forms of the Websites and applications are, unless otherwise specified, mandatory to comply with the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be attended to, notwithstanding the fact that you can freely visualize the content of the Websites and their applications.

C. PURPOSES OF TREATMENT AND DATA CONSERVATION PERIODS: The Websites and their applications will treat the information provided by the USER through them, in accordance with the following purposes:
- Manage user registration on the Website and allow identification.
- Manage the business relationship with the user.
- Know better the needs, tastes and preferences of website users and subscribers and thus design and offer the content, products and services that best suit their interests.
- Design, plan and execute commercial actions using the integrated database of all customers, website users and subscribers for cross-treatment with the files of users or subscribers who wish to receive commercial communications from each group, for the delimitation and debugging of profiles and enrichment of the database.

In this sense, Personal Data may be used by HOLA SOLUCIONES to send the user by postal mail, email, SMS or WhatsApp message, information about news, events, products and services of their own or third parties. Sometimes, we use your personal information to show ads based on your interests related to functionalities, products and services that may interest you. Most third-party devices also allow users to modify device permissions (for example, disable / access contact services). For most devices, those controls are found in the device settings menu. If you have any questions about how to modify permissions on devices manufactured by third parties, we recommend that you contact your mobile operator or the manufacturer of your device, since each device may have different permission settings.

The relative personal information transferred is an essential part of this Website and we do not participate in activities for the sale of personal information to third parties. We only share personal information as described below:
- Operations with Third Parties: We offer you services, products or applications managed by third parties. For example, App Store will store the download information of the App in your purchase history.
- Third Party Service Providers: for example, our sponsors will be able to execute email campaigns, perform data and statistics analysis, offer marketing assistance and / or offer search results. However, they will not have direct access to personal information, being HOLA SOLUCIONES that we execute the requested functions or the exclusive access to the personal information necessary for the performance of the function without being able to be used for other purposes. In addition, they must process personal information in accordance with this CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY POLICY AND COOKIES and the applicable legislation on data protection.
- Developers: they have access to their account and other information, they can consult, set their preferences or block your account in case of fraudulent use.
- Company Transmissions: As we develop our business, you can acquire companies or services that could be brought to your attention. If HOLA SOLUCIONES or most of its assets are acquired by a third party, the personal information of the users would be one of the transferred assets.
- The transfer of personal data will be transferred when necessary for compliance with the law, for compliance with a legal obligation of the controller, for compliance with the Terms of Use or security, as well as by anyone of the legitimate causes for this in accordance with the regulations for the protection of personal data.
- Cross-border treatment: The transfer of personal data in the case of services provided in more than one Member State will be carried out in accordance with those established in this Privacy Policy and the applicable legislation on the protection of personal data. You can choose not to provide certain personal information, but in that case you may not have access to all available services.

You provide us with information in the following cases:
1.- Visit our web pages.
2.- Download the apps available on Android and/or iOS.
3.- Register on the web or applications.
4.- View the web videos and content of our social networks (Facebook, Twitter, Instagram, Linkedin and YouTube, among others).
5.- Connect your personal contacts to the application.
6.- Complete the contact questionnaire on the Websites or their applications.

By performing the above actions, you are giving us personal information such as your name, phone number and payment information. These are some examples of the information we collect and analyze:
- Internet IP address you use to connect to the Internet with your computer or other device.
- Email and password of your account.
- Information about your computer, device and your Internet connection such as the device application or the version and type of your browser, the types and versions of your browser connection, the operating system or time zone settings.
- The location of your device or computer.
- Information regarding the interaction with the content, such as content display data, streaming transmissions, and playback details, as well as network data for streaming quality and downloads, which includes information about your service provider from Internet.
- Device parameters, such as when a device is being used, application utilization, connectivity data and any errors or failures.
- The history of website visits from, through and to our website (including date and time), cookie number, content that you have visited or searched for, page response times, download errors, information on the interaction with the page (clicks, page scrolling or number of times the mouse hovers over certain elements).
- Telephone or email numbers used to contact our customer service. Some examples of information to which you have access from the user area: Personal information (including name, email, telephone, password and communications preferences to cancel).

The processing of the personal data of the USER will have the purpose of the specified purposes, until the USER expresses his opposition or revocation of consent. The data of the USER will be kept for that purpose during the entire time that the contractual relationship is in force and, even later, for the entire time required by the applicable legislation and until they prescribe the possible responsibilities derived from the contract, for the purposes of the formulation, exercise or defense of possible claims.

D. TYPE OF DATA TREATED: The Website and its applications will treat the following categories of User data: Identification data (name, surname), Contact information (postal address, email address, password, telephone), personal characteristics data (date of birth, sex ), computer data (Information on the device through which you access the Internet, its location and IP address; information related to interaction with the content, etc.). In the event that the USER provides third-party data, he / she declares to have the consent of the owner of the same and undertakes to transfer the information contained in the CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY POLICY AND COOKIES, exempting the Website and its applications of any responsibility in this regard. However, the Website and its applications may carry out periodic verifications to verify this fact, adopting the appropriate due diligence measures, in accordance with the data protection regulations.


E. LEGITIMATION OF DATA PROCESSING: The processing of the data of the interested party by HOLA SOLUCIONES To carry out the provision of the contracted services is based on the express and informed consent of the user of a third natural person. On the other hand, the processing of your data for the sending of commercial communications based on the elaboration of a commercial profile is based on the consent of the CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY AND COOKIES POLICY, which you grant when using the service and / or access it. The treatment for conducting satisfaction surveys is based on the legitimate interest of the company. The consents obtained for the aforementioned purposes are independent, so the USER may revoke only one of them without affecting the others.

F. USER RESPONSIBILITY: The user guarantees that he is over 18 years of age and that the data provided is true, accurate, complete and updated. For these purposes, the USER responds to the truthfulness of all the data that he communicates and will keep the information provided conveniently updated, so that he responds to his real situation. It guarantees that you have informed the third parties that you provide your data, if so, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to HOLA SOLUCIONES for the purposes indicated. You will be responsible for the false or inaccurate information that you provide through the Website and for the damages, direct or indirect, that this causes HOLA SOLUCIONES or to third parties.

G.- COMMERCIAL AND PROMOTIONAL COMMUNICATIONS: In the event that the USER wishes to stop receiving commercial or promotional communications from HOLA SOLUCIONES You can request the withdrawal of the service through the link included in the electronic communication or by sending an email to the following email address: contacto@holasoluciones.com.

H.- USE OF COOKIES: We use session and third-party cookies to improve our services and show advertising related to your preferences so that the service can remain free by analyzing your browsing habits. Session cookies are a type of cookies designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (for example: a list of products purchased). Third-party cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies. If you continue browsing, we consider that you accept the use. You can manage the configuration by accessing these links depending on the browser you use:
- Internet Explorer
- Chrome
- Safari (IOS): Edit > Preferences > Privacy > Block cookies (select "always").
. Mozilla Firefox.
- Opera.
- Android: Menu > More > Settings > Privacy settings.
- Blackberry.
- Windows Phone..

Below I detail the third parties that can configure and access persistent cookies on your computer from our website:
- Google: A cookie is a small piece of text that the websites you visit send to the browser and allow the website to remember information about your visit, such as your preferred language and other options, which can facilitate your next visit and make the site You find it more useful. Cookies play a very important role, since without them the user would experience a much more frustrating experience. Google uses cookies for various purposes, including remembering your SafeSearch preferences, increasing the relevance of the ads or the Web you see, counting the number of visits we receive to access a page, helping you sign up for our services and Protect your data. You can see a list of the types of cookies used by Google, as well as discover how Google uses cookies in advertising. Our Privacy Policy explains how we protect your privacy regarding the use of cookies and other information.
- Facebook: Cookies allow us to make Facebook a better, faster and safer place. Cookies help us to enable certain functions. Provide a more personalized experience. Protect the security of your account, the accounts of others and Facebook. Improve, publish and recognize the ads you see on Facebook and other websites. Investigate, improve and understand the use of our products and services and those of our partners. As our Data Use Policy indicates, we use cookies to show you ads on and off Facebook. We do not use cookies to create a profile of your browsing behavior on third-party sites and show you ads. However, we may use anonymous or total data to improve ads in general and study, develop or test both new and existing products or services.
- Twitter: Twitter uses cookies and other similar technologies, such as pixels or local storage, to give you a better, faster and safer experience. Here you can check some of the ways in which Twitter services (which include our different web pages, SMS, API, email notifications, applications, buttons, widgets and ads) use these technologies: to log in to Twitter, save your preferences, customize the content you want to see, protect it against spam and abuse and show you more relevant ads.

I.- RIGHTS OF USERS (Confidentiality and ARCO Rights): Personal Data will be treated confidentially. To these effects, HOLA SOLUCIONES will implement the necessary technical, organizational and security measures to avoid the alteration, loss, treatment or unauthorized access to said data. When managing credit card data, we comply with the Data Security Standards with the secure payment gateway of Paypal. We have physical, electronic and procedural security systems in relation to the collection, storage, and disclosure of personal information of the client. It is important that you protect yourself against unauthorized third party access to your password and your devices and applications. Users may exercise their rights of access, rectification, cancellation and opposition ("ARCO Rights") limitation to data processing and data portability by writing to Hola Soluciones, C/ Calzada Lateral del norte, 22. 35014, Las Palmas de Gran Canaria, Spain, or to the address contacto@holasoluciones.com, with the reference PERSONAL DATA PROTECTION POLICY, clearly indicating your name, surname and postal address and attaching a copy of your ID, passport or other identification document. You can access your data, including your name, email and profile data in the USER section. If you have any questions or objections regarding the way we collect and treat your personal information, please contact us in the contact area. HOLA SOLUCIONES will respond to the request and inform the user about the measures taken within one month of receipt. This period may be extended for a maximum of two additional months, if necessary, taking into account the complexity and number of applications, informing in advance of said extension. HOLA SOLUCIONES will respond to requests through the same channel used by the user, unless it provides otherwise. Likewise, the user may Claim before the Spanish Agency for Data Protection (AEPD), through the web www.aepd.es or by writing to the General Directorate of Data Inspection of the AEPD, Jorge Juan Street, 6-28001- Madrid, when it considers that HOLA SOLUCIONES has violated the rights that are recognized by the applicable regulations on data protection. We keep your personal information so that you can use the Services of HOLA SOLUCIONES continuously and for the time necessary to accomplish the described purposes. Our activities evolve and our CONTRACT FOR THE PROVISION OF SERVICES AND PRIVACY POLICY AND COOKIES may change. We recommend that you visit us to see the most recent changes. Unless otherwise indicated, our current SERVICE PROVISION CONTRACT AND PRIVACY AND COOKIES POLICY will be applicable to all personal information we process regarding you and your account. In any case, we are faithful to our word and in no case would we substantially modify our policies or practices to make them less effective in protecting the personal information of our users collected in the past, unless we had the prior consent of the affected users. . The user must provide truthful information regarding their Personal Data and keep these data duly updated, and must communicate any changes that occur therein by any of the channels indicated above. Users who provide false data may be excluded, without prejudice to the other actions that proceed in law. The Website, and the services offered through it, are aimed at people over eighteen (18) years. If HOLA SOLUCIONES suspect, be aware at any time or get to know that a person under fourteen (14) years has registered to use the services offered through the Website, will proceed immediately to cancel the registration and prevent access or use of the services by that person. As detailed in this Privacy Notice, we sometimes share personal information with third parties so that they can provide services on our behalf. If we transfer personal information received under the Privacy Shield to any third party, access, treatment and disclosure of personal information made by said third party must also comply with our obligations arising from the Privacy Shield, and we will continue to be responsible under the Privacy Shield of any breach of said obligations by the third party unless we claim not to be responsible for the event that caused the damage.
>> FIFTH -DAMAGE- HOLA SOLUCIONES will be responsible for any damage or contingency that regarding the contracted service occurs due to inexcusable negligence. This contract has a strictly civil nature, providing services, therefore, excludes any employment relationship.
>> SIXTH. -INTEGRATION OF THE CONTRACT- In the event that some of the provisions of this Contract are not valid according to Law and / or it is impossible to comply with them, as well as in case of inadvertent detection of their content, the effectiveness and validity of the remaining provisions will not be affected contractual In this sense, the contracting parties remain constrained, either to replace the provisions that are ineffective and / or irrelevant, or to provide the omission in question with content, to determine the regulation that most closely matches the purpose pursued by this contract.
>> SEVENTH. -MODIFICATION OF CONDITIONS- The parties may agree on possible modifications or alterations to this Agreement, without affecting the validity of the rest of the stipulations not affected. Any modification to the content of the Contract, as well as the conclusion of agreements or additional agreements thereto, will require the preparation of a documentary annex that will be signed by both parties in the terms and under the requirements set forth for the rest of the Contract.
>> EIGHTH. -NOTIFICATIONS- All notifications to be made under the provisions of this Contract must be executed reliably, by any means of communication that records the content and receipt, at the addresses set forth in the heading of the Contract.

In the event that, during the term of this Contract, one of the parties wishes to change the address of notifications, it must be communicated to the other in a reliable manner.
>> NINTH. -CONFLICT RESOLUTION-The intervening parties, expressly waiving their own jurisdiction or of which they may belong, in any matters or disputes arising on the occasion of the interpretation, application or fulfillment of this contract are submitted for resolution to the Courts and Tribunals of the constituency were framed in the municipality of LAS PALMAS DE GRAN CANARIA.
When using the services of HOLA SOLUCIONES or by accessing these, both parties confirm their consent in the terms and conditions agreed in this service provision contract in LAS PALMAS DE GRAN CANARIA, JANUARY 15, 2019. HOLA SOLUCIONES does not respond to those Personal Data that have been provided through the Website in violation of the rules set forth in this section 3.
UPDATED JANUARY 15, 2019. According to European regulations of the General Data Protection Regulation

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